Frequently Asked Questions

Information on our UK Standard Delivery Service:
Standard deliveries will be made within 3 – 5 working days after you place your order [excluding Saturdays, Sundays and Bank Holidays] and your order will be sent out via the most suitable carrier, depending on size and weight.

I’ve seen it cheaper elsewhere:
If you have seen a product cheaper elsewhere on the Internet we will gladly try to match it. Click here for more info.

How do I know if my order has been received? 
Once you have paid for your goods you will receive an order confirmation by email.

Has my order been shipped out yet?
We aim to dispatch all orders within 1 working day after the order has been received, As soon as your order is dispatched, you will be sent an email to confirm that it’s on its way.

How do I return an item?
Full information on how to return an item can be found on our returns page.

Do you have a shop?
No

Can I collect my order?
Unfortunately orders cannot be collected from our warehouse.

What are your delivery charges? 
Are delivery charges are listed below:

 

UK Standard Delivery
Free

EU Standard Delivery
£3 Flat Rate followed by 70p per 100g

USA & Canada
£4 Flat Rate followed by £1 per 100g